Collections Queue Criteria: Identifying and Resolving Common Issues

Well-designed collection queues are critical to prioritizing delinquency and improving collector efficiency. In this session, we’ll walk through how to troubleshoot and restructure queue criteria within the Temenos Lifecycle Management Suite (LMS). You’ll learn how to identify common issues, refine criteria logic, and optimize queue behavior to ensure accounts are routed correctly across collections and specialty queues.

Principal Consultant Shana Goldson will share practical guidance and real-world tips to help you streamline collections operations and improve results.

What You’ll Learn

• How to delete and edit existing queue criteria while maintaining intended outcomes
• How to properly use operators and validate field data entries
• How to leverage OR statements and advanced queuing for grouping and bundling criteria
• How to navigate the field list, including system and connector fields
• How to use queue refresh order to effectively prioritize delinquency
• How to improve efficiency by ensuring accounts are correctly queued across collections and specialty queues

Who should attend:

• Collections leaders
• Existing LMS collections clients